Showing posts with label Club Penguin e-mails. Show all posts
Showing posts with label Club Penguin e-mails. Show all posts

Tuesday, July 5, 2011

Inside: Club Penguin Memberships!

 Hello everyone! Today I will talk about a very interesting and important topic: Club Penguin's Memberships. As you may know, what every single penguin wants in the Club Penguin Island is a Membership, right? And why? They bring us the opportunity to access to special rooms, buy special items, change our igloos, access to special events, adopting special puffles and many other things in Club Penguin. And the penguin that doesn't have a Membership ( just like me ) is limited to buy and get items, can't access to special events, can't buy special puffles and many other things. As everyone knows, Club Penguin Memberships are needed to be Bought $ with real - life money. It could be electronic money ( pay - pal,  credit cards and things like that) or cash money ( in stores, like Certificate Gift and Membership Cards ) Only in the first days of Club Penguin ( before it officially opened ) everything was free to already - registered penguins, now named as "Beta Penguins", by being testing Club Penguin in its origins. Many penguins have asked their selves: why Memberships exist? Why can't just Club Penguin lets us to have everything like free? Well, that's one of the questions that I sent to the Club Penguin Team in an e-mail, showing them some of my disappointing feelings about Club Penguin locked levels for non - members. Here are the e-mails: ( from Club Penguin and me )

<< To: Club Penguin Team >>
<< From: Je45rry >>
<< Dear Club penguin:
I am very glad and happy that the stamps are here, but I am a little dissapointed by the locked games... I was thinking if the Club Penguin team can unlock at least one level of each game that changed. ( Aqua Grabber, Jet - Adventure, and more ) >>

<< To: Je45rry >>
<< From: Club Penguin Team >>
<< Thanks for taking the time to write in and let us know what you think of the recent changes that were made to some of the games on the island. We really appreciate your feedback! We believe that every penguin deserves a chance to enjoy Club Penguin in many different ways. With that in mind, we have brought the new Stamp Book to the Island! This is a great way for all penguins to share their accomplishments with their penguin pals! We understand that certain game levels are no longer available for all players. Please keep in mind that members pay each month to receive special features, and these features are our way of saying "Thank You" for supporting Club Penguin.

Without financial support from our members, Club Penguin could not exist for anyone! Though some changes have been made to certain games, we have introduced Stamps as a new feature for all penguins to enjoy. In fact, more than half of the available Stamps can be collected by all penguins! Stamps are a way for penguins to work together and share fun experiences with their buddies. Club Penguin is always introducing new content for everyone to enjoy, so you can be confident that there will always be much more to look forward to for everyone! I hope this helps explain the situation a bit more for you. >>

As you can notice, I high - lighted with red the most important sentences in Club Penguin's response e-mail. Very interesting, right? With this sentence, I understood a little bit more about why Club Penguin created the Memberships. They need our money - help to keep their site on by buying special Memberships! I mean, they make special events "in a way to thank those member people" that help them with the money they pay while getting a Membership. In the e-mail it also says that Club Penguin also thinks in those penguins that can't pay ( or they just don't want to ) a Membership, by giving them free items and some events. And yes, it is true, right? But there is a severe problem that is being presented this last days: Club Penguin Bugs! More than once, member penguins can't access to the site by fault of this bugs, and it seems unfair to them, because it is taking time from enjoying the Membership THEY PAID FOR with real money! Also, right now there are Bug problems with Club Penguin's Nintendo ( DS, Wii, etc ) system! Some penguins can't transfer the coins they win in the game to their online account, which is causing trouble because they also paid money for that. But, guess what? Club Penguin has rised the prices for Club Penguin Memberships for USA and Canada! Here is what Billybob says about:


For the first time since Club Penguin started, we've decided to change the price of new memberships purchased in US and Canada. Starting on July 13th, the new price for a Club Penguin membership will be $7.95 a month, $39.95 for 6 months and $59.95 for 12 months. The new price is only for NEW membership purchases. If you already have a recurring membership, you'll keep paying the old price as long as you stay a member. You'll also be able to use membership cards with the old price if you have them. Ever since we launched Club Penguin, we've released tons of new games, features and special events, and donated millions of dollars to charitable projects to help kids around the globe. The new price will allow us to create even more great content that will make Club Penguin even better. We can't say too much yet, but we have some really exciting new things planned for you in the coming months!

Ummm... well, I think that if Club Penguin will REALLY accomplish what they are saying here, ( create even more great content to penguins ) I think that it is fair. But there is still a doubt: why updating Membership prices??? It doesn't has anything to do with making great content, or it is?!? That is another big question... And can you notice where he says: "You'll keep paying the old price as long as you stay a member"? And can you notice that Club Penguin wants actual - members to pay and pay for more Memberships so they don't pay the worse prices? And can you also notice that they only rise the prices in USA and Canada because they are the most - buying membership countries? That is very disappointing for me... Well, I think that if Club Penguin rise the Membership prices, they should make very AWESOME content for next months. I trust that you will not disappoint more penguins, Club Penguin. Please send me a comment with your opinion about all this. Thanks for reading and see you later! :D

Club Penguin Bugs: What's happening?

Hello everyone! I'm sorry by not posting these last days, I am having trouble connection with my computer. Well, today I'm going to talk about some unusual things that have been happening last weeks ( or maybe even months ) in Club Penguin. I'm pretty sure that you have already heard more than once the word "bug", right? Yes! In this post I will talk about Club Penguin Bugs. But no those type of bugs that are insects. I mean Club Penguin System's Bugs. To start, what is a system bug? It is a problem that a website, program, archive and things like that have by an internal or external cause. I mean, bugs are problems that can be occasionated by a virus, an error in the system and so on. Club Penguin Bugs are quite different, as you may see. They are some problems in the "Island", like when you can't buy an item, when there is wrong music in a room, when a penguin isn't visible, or even when special items don't work well. Those, and more, are Club Penguin bugs. But as many of you may have noticed, these bugs are being exceeding their capacity these last weeks. Bugs and bugs are appearing each day in Club Penguin, and the question is: What's happening? Well, there are many answers for that question. But one of them is the most logic: the attempt of renewing Club Penguin's website domain. As many of you know, some days ago Disney tried to renew Club Penguin's domain ( which actually is http://clubpenguin.com ) But that day something went wrong. And guess what happened? The domain dissapeared! Instead, a merchandise website taked its place! So no penguins could access to the system. I imagine the terror of the Club Penguin Team when this happened :/ Fortunately, the system came back, but for some days there where some penguins that couldn't access to it still. And since that day, many bugs began to appear in the website, like the ones I mentioned at the begging of this post. Here is a list of all the bugs that are being reported to Club Penguin:


- Newspaper Bugs ( in process )
- Nintendo DS Games Bugs ( in alert! )
- Logging - in Bugs ( fixed )
- Registering Bugs ( in process )
- Membership payments Bugs ( fixed )
- Igloo Bugs ( fixed )
- Puffle Adoption Bugs ( fixed )
- Game Bugs ( fixed )
- Welcome items Bugs ( in process )
- And more... :/

So, what's happening? According to some researches I made in the Internet, this should be cause of the attempt of changing the domain. Those hours ( or maybe days ) that Club Penguin's system was down, some of the programs the Club Penguin Team was working at ( this could be fixing, updating or deleting ) went "crazy". This means they where with NO control, and they could be causing several bugs in the system. If you don't understand very well this, I will explain it in other words: While Club Penguin's system was down, many programs may have problems because they where NOT controlling them. This may have caused several problems to many other programs that should be involved within. Did you understand? :) Well, now there are many things to be worried at. One of them are the dissapointment of Club Penguin members, because those moments Club Penguin was down was taking them time to play with their memberships that they paid for with real money. But I think that Club Penguin has already offered an award: they extended the Music Jam party 1 week more! Yay! This should bring more time to penguins to enjoy the Music Jam party more than expected. But, aha! I think the Club Penguin Team must have made this not only for us penguins, for them too! Why? Because it should bring them more time to prepare the Adventure Party! Well, it is not a bad idea to extend the Music Jam party, Billybob :) Now, what do you thinl about all this? Send a comment with your opinion! Thanks for reading and see you later in Club Penguin Island! :D

To report a Bug, go to:
http://support.clubpenguin.com/help/contact/bug.php

UPDATE:

Guess what, penguin friends? I e-mailed the Club Penguin Team ( through fanmail@clubpenguin.com ) to know more about Club Penguin Bugs, I mean what can we do to improve the system and avoid bugs, and things like that. Though Club Penguin bugs don't seem to be avoidable, I thought that there has to be something that we can do to improve the system quality, right? But one of the things we can do is reporting the bugs to Club Penguin so they can work on it as soon as possible. Here is what a member of the Club Penguin Team answered to me ( to je45rry@hotmail.com ) as the response of my e-mail:

<< Thanks for writing in to us here at Club Penguin. It's always great to hear from our penguin buddies... especially particularly inquisitive ones such as yourself! I understand that you're wondering why bugs occur on a site. In this case, I can tell you that bugs and glitches could have many different causes. This is why our tech team is dedicated to looking into the issues that are occurring, trying to discover the cause and actively pursuing a resolution. 

Often, bugs will occur when an update happens on the site. Also, and to answer your second question, we've found that many of our players have found it useful to clear their internet cache when experiencing a bug. Though bugs are unavoidable, this will ensure that everything is loading the best it can. To clear your internet cache, you can follow the steps for your web browser located at this link (perhaps check this over with your parent or guardian): 

http://support.clubpenguin.com/help/technical/clear_my_cache.htm 

Once you have finished clearing your cache, please completely close your web browser to make sure all of the old files are removed. And remember, if you ever notice a bug scuttling around the island, be sure to let us know about it so that we can squish it right away! >>

Thanks for those recommendations! I am sad by reading that bugs are unavoidable in Club Penguin... well, though I think that clearing our cache will not help so much to disappear bugs from our computer.... usually bugs are fault of the website, not of the computer. If you are going to clear your cache, make sure that you don't have very important things saved that could disappear when clearing your computer's cache. Also, I can't still access Club Penguin through my normal computer, and though I cleared my cache, I can't still access to the system. I have to access to the system through other computers that work, because it seems that that bug only affects my computer :/ Well, there's something very right in the e-mail: if you notice of a bug, you must contact Club Penguin Team ( through the link I already added in this post ) so they can fix and squish it as soon as possible, so they don't make any more problem to other penguins. Thanks for reading this and see you later in Club Penguin Island! :D

Saturday, April 9, 2011

Club Penguin e-mails: CP Magazine and Herbert!


Hello, everyone! I have been sending e-mails to the Club Penguin team ( fanmail@clubpenguin.com ) showing them some of my ideas and asking some questions. I started asking about the rumor of a "Club Penguin Magazine", which appeared in the Club Penguin's Schedule image. Before I sent the e-mail, I was wondering "how could it be?" and "what could it contain?". I thought it could be a magazine with information, posters and secrets about Club Penguin. Some months before, some penguins started this rumor, and everyone was wondering when would it be out, selling. Here is what I said to Club Penguin in my first e-mail:

From: Je45rry
To: Club Penguin Team

Hi! Long time ago I didn't send Club Penguin a message :) Well, I heard rumors of that a new "CP Magazine" is going to be launched soon. Is this true? If so, what could it contain? Thanks! :D

To: Je45rry ( reply )
From: Club Penguin Team

Hello there friend,

Thanks for your email to us!

I am really happy to hear that you are still having a fin-tastic time waddling around our website my friend. At this time, I don't know any news about a new catalog that could be coming our way online. I really hope that we could see a new catalog soon though because that would be so awesome!
What were penguins talking about with a new catalog? We would definitely love to hear more about this fun rumor!

On the other flipper, the best way to learn about the cool things coming to Club Penguin would be by checking out the What's New blog from time to time to see what kinds of things Billybob found for us. Here's the link to our blog my friend:
http://community.clubpenguin.com/blog/

I hope that this helps you out. Please let us know if you have any cool ideas that you would like to see online, we are always looking for new ways to make our website a more fun place to play on.
Waddle on my feathered friend! 

Hmm.. well, it seems that the person that sent me this "doesn't knows" something about the Club Penguin Magazine... but the image shows that a "CP Magazine" could be launched soon! Also, I didn't mean a CP Magazine ONLINE... ( as the person said in the e-mail ) I was talking about a CP Magazine made of paper... That's kinda strange, don't you think? Well, my second e-mail to Club Penguin was about protecting nature and about Herbert P. Bear Esquire... If you read my post "What could be Herbert planning?" , you can see that Herbert has been planning something with Probot to strike the island soon... here is what I said to Club Penguin in the e-mail:

From: Je45rry
To: Club Penguin Team

Hi Club Penguin! I was reading your posts in the CP Community blog and I am really happy that you want to help endangered species! Then I had an idea: maybe 40% ( or more ) money of the total money that will be recolected by bought memberships this month could be donated to protect nature! Also, I have been investigating about what could be Herbert planning and I discovered that it could have something to do with crabs and a special machine... maybe with wheels! What do you think? Thanks! :D 

From: Club Penguin Team ( reply )
To: Je45rry

Hey there penguin pal,
Thank you for your email!

Oh that dastardly Herbert! What could he be up to with an other machine? You could be right, but then again... He's such a secretive bear. What do you think he needs crabs for? This is all so mysterious.

It's so great to see how dedicated you are to helping to save the Earth my flippered friend! We are too! Did you know, Club Penguin helps children in need all over the world by donating a portion of our proceeds from memberships to worthy causes. We support projects like schools, libraries, clean water, and health and safety for communities in need. To learn more about the ways that Club Penguin is making a difference around the world, I encourage you to visit the link to our Global Citizenship page: http://www.clubpenguin.com/global-citizenship/

I have forwarded your request to our Kids Helping Kids Department. You will receive a response from this team shortly. Please keep in mind that we receive many requests from all over the world so we are not always able to fill them all. For future requests, you can contact our Kids Helping Kids team directly at ---------------. 

Awesome! As you can notice, I replaced the e-mail that Club Penguin Team gave to me with -------. I made this because I don't want any problem, but if you want to contact the "Kids Helping Kids" department with an ecologic idea, please tell me and I will give you the e-mail. And as you can read, the person that sent me this also didn't know very much about what could be Herbert Planning. I think that we will have to wait to see his latest invention... and I hope that it will not cause SERIOUS problems to the Island. Thanks Club Penguin for these e-mails! Remember that if you want to contact the Club Penguin Team just send an e-mail to "fanmail@clubpenguin.com" and you will receive an e-mail from them soon. You can send your e-mails with an idea, complaint or what you want, just remember to don't be mean, you could get banned, I think. Thanks for reading and please comment with your opinion! :D


UPDATE: There was a confusing error in the e-mails I posted. I have updated the post, correcting the errors. Please read it again, it will be easier to understand.